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FAQ

How do I login to Cpanel?
In order to login to CPanel for your domain type http://yourdomain.com/cpanel in the address bar of your browser. Enter the CPanel username/password you were given upon signing up (see your Welcome e-mail). From there it will log you in to CPanel and you may edit your account settings.

How do I access Web mail in CPanel?
First, you will need to log into your control panel. Please see the article called "How do I login to CPanel?" if you need more information on doing this.

Once logged in, you will need to click on the icon with the name "Mail" under it. This can be found in the upper-left hand corner of the control panel's main page (the page you were placed into when you logged in). After doing this, you should see a link called "Webmail". This will allow you to access your email from your Web browser. Just click on that.

With CPanel, you can use your choice of three Web mail programs: SquirrelMail, Horde, and Neomail. The one you should use depends on your preferences. Play with all of them for a while and see which one you like. You can access each by just clicking on the one you want to use.

For Neomail, if it's your first time using it, you will need to go through a short and quick process for setting it up. Just follow the directions given. Horde also requires you to push Login again once you click on the link, since it has a separate login process.

Alternatively, you can get to the page with the three Web mail programs by typing "http://" followed by the name of your Web site, followed by "/webmail". For example, if your site is newtoys.com, you would enter "http://www.newtoys.com/webmail". Make sure the quotes are not entered in the address bar.

How do I add an email account in CPanel?
*This article assumes you are already logged into CPanel.*

You will see several icons on the main page of CPanel.
At the top left there is an icon named Mail. Click on that.

Now, in the next screen you will see several choices. The 2nd link down is named Add/Remove Accounts. Click on that.

In this screen you will see a link at the bottom that says Add Account. Click on that. You will be taken to another screen with several options. The options are:

Email:
Password:
Quota:

For email, choose the suffix that will come before the @domain.com. If you want to make the email account for a subdomain, on the right of the Email section click the drop down box and select the subdomain. Otherwise, move on.

The password box is where you will input the password for this email account. You should always use a combination of letters and numbers to make your passwords more secure.

The quota section is where you will set how much diskspace this email account is allowed. The default is 10 mb and you can leave it at that or adjust it to however
much you want.

Now, click Create at the bottom of the page and it will take you to another screen that has all the information for the email account and how to login. Your new email account is now created and ready to begin accepting email.

How do I add an autoresponder in CPanel?
*This article assumes you are already logged into CPanel.*

You will see several icons on the main page of CPanel.
At the top left there is an icon named Mail. Click on that.

Now, in the next screen you will see several choices. The 4th choice down is named Autoresponders. Click on that.

At the bottom of the next screen click on Add Autoresponder. This will take you to a new screen with several boxes.

Email:
From:
Subject
Character
Set:
HTML Message:
Body:

We'll start with the Email line. Type in the prefix for the email address you'll be using. To the right of that, click on the drop down box and choose the domain or subdomain it's for.

Now, in the From catagory type in who the email will be from. It can be a name, an email address or just about anything you want.

For the subject line type in the Subject of the email. This is what people will see when they view the email address before they open it.

In the character set line click the drop down menu and change it to what you want. *NOTE* Normally you will not need to change this line, so you may leave it un-changed at us-ascii.

If you want to insert any sort of HTML into the message then click the box next to HTML Message. This will allow for all HTML code inserted into the document to work properly.

Lastly, click in the large box next to Body. Type in all the text that you wish for people to read when the autoresponse is sent out.

At the bottom of the page click on Create. This will take you to a new screen that will say "Autoresponder successfully created." The autoresponder for your email account is now created and operational and all email sent to that address will automatically receive the designated response.

How do I enable mail filtering in CPanel?
*This article assumes you are already logged into CPanel.*

You will see several icons on the main page of CPanel.
At the top left there is an icon named Mail. Click on that.

Now, in the next screen you will see several choices. The 5th choice down is named Email Filtering. Click on that.

In the next page that comes up click on the link that reads Add Filter. This will bring you to a page that has a couple options. Those are:
Filter
Destination

The way email filtering works is if you receive an email that matches the guidelines you set it will send the email to the designated area (a spam box for example). You can also set it to use
spamassassin and completely get rid of the email and all future emails of that sort.

We're going to setup a basic email filter. Say we get an email we don't like from spam@spam.com with the subject "Get free stuff now!"

In the Filter line Subject and Contains are already selected. So, move over to the 3rd box and type in Get free stuff now!

Below that, Discard is already typed into the box. You don't want the email so leave this as is. Now click the Create button. This will take you to another page telling you that the mail filter has been successfully created. Now all email containing the subject "Get free stuff now!" will be discarded in the future.

How do I create an email forwarder in CPanel?
*This article assumes you are already logged into CPanel.*

You will see several icons on the main page of CPanel.
At the top left there is an icon named Mail. Click on that.

Now, in the next screen you will see several choices. The 6th link down is named Forwarders. Click on that.

On this page at the bottom you will see a link that says Add Forwarder. Click on that to proceed to the next page.

You will see a empty box followed by a box that has a domain or subdomain name in it. In the first box, type the prefix for the email address you will be using for forwarding email. If you are using a subdomain, click on the drop down box and choose which subdomain you wish to use. In the last box on the right, type in the full email address that all email will be forwarding to.

Now click on the button that reads Add Forwarder. This will take you to a new page that will say you have successfully added an email forwarder. Now all email for the designated email address will be automatically forwarded to the other email address.

How do I enable mail filtering in CPanel?
*This article assumes you are already logged into CPanel.*

You will see several icons on the main page of CPanel.
At the top left there is an icon named Mail. Click on that.

Now, in the next screen you will see several choices. The 7th link down is named Mailing Lists. Click on that.

In this page you will see a link that says Add Mailing List. Click on that to proceed to the next page.

On this page you'll see 3 boxes:

List Name
Password
Domain

For List Name, this is what users will see the name as when they receive email from the mailing list in their inbox. You should name it something that everyone who is added to the list will be familiar with.

In the Password box, you want to choose a secure password made up of letters and numbers and usually at least 6 characters long. This is the password that will be required for users to access the mailing list.

Lastly, the Domain box should be which domain or subdomain the mailing list will be for. Click the drop down box and choose the one you want. Now, click the Create button. This will take you to a page telling you that you have successfully created a mailing list.

How do I enable mail filtering in CPanel?
*This article assumes you are already logged into
CPanel*

In the top row the 3rd icon to the right is labeled
Change Password. Click it.

You will be taken to a new page that
has 3 boxes labeled as:


Old Password:
New Password:
New Password (again):

In the Old Password box, enter the current password you use to login with to CPanel.

Now, in the New Password box enter the new password that you wish to use to login to CPanel with from now on. Re-enter the same password in the New Password (again) box. Now, click the button labeled as Change your password now!

From now on the new password you entered will be what you use to login to CPanel.