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Resellers Faq
E-Commerce Faq  

What is a Reseller / Money Maker?
Who can be a Reseller?
How does the Reseller Program work?
How do I join the Reseller Program?
What is a "subdomain"?
Are features deducted from the Reseller's domain to create subdomains?
How often do I pay for subdomains?
Are virtual nameservers included in the Reseller Program?
Do resold domains include customizable Control Panels?
What features are included in a subdomain?
Is the Reseller Program transparent to resold customers?
Can I resell the Main Reseller Plan?
How do I add TELNET access to my Clients Accounts? How to add SSH...
Are there any minimum requirements to keep my Reseller Program?
What if I do not want to handle the technical support phone calls for the hosting accounts that I resell?
Who handles the billing for my hosting accounts?
What if my customer's want SSL secure server access?
Can I pay for my account or my customer's accounts by check?

What is a Reseller/Money Maker?
A Reseller buys additional domains, called subdomains (not subdirectories), at deep-discounted prices and sells them for profit. Resellers handle all interaction with their customers.

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Who can be a Reseller?
Anyone can be a Reseller. Weather you're a web designer, entrepreneur, developer, programmer or just want to make extra cash, you can join our lucrative, turnkey Reseller Program.

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How does the Reseller Program work?
You can join the Reseller Program by purchasing the Reseller Package. When you log into your Control Panel there will be an extra button called "Add Domain". Type the domain name, submit the form, and your subdomain will be added within 10 minutes.

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How do I join the Reseller Program?
Join the Reseller Program by filling out our online order form. Simply select the Reseller package that suits your needs and you are automatically enrolled in the Reseller Program. Within 10 minutes of ordering, you will receive a welcome e-mail with your login, password, and a static IP address. You can begin creating additional domains at discounted prices instantly!

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What is a "subdomain"?
Subdomains are additional domains that can be purchased by member of the Reseller Program. Each subdomain receives its own unique static IP address, disk space, data transfer and other dedicated features - features are not taken from the reseller's domain to create subdomains. Resellers can choose from Starter, Standard or Pro packages to create subdomains. Subdomains are not just subdirectories (www.yourdomain.com/customer) or third-level domains (customer.yourdomain.com). They are complete domains capable of full domain names that are owned by a Reseller.

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Are features deducted from the Reseller's domain to create subdomains?
Features (e.g. disk space, data transfer, etc.) are not deducted from the Reseller's domain to create subdomains.

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How often do I pay for subdomains?
Subdomains can be purchased quarterly or annually. The Reseller Package itself is billed quarterly or annually.

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Are virtual nameservers included in the Reseller Program?
Virtual nameservers are included in the Premier Reseller Program at no additional charge.

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Do resold domains include customizable Control Panels?
Resellers can customize the Control Center by adding futures such as their company name and colors.

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What features are included in a subdomain?
Subdomains created through the "Add Domain" button will receive their own IP address, Control Panel, and independent features. Features are not deducted from the Reseller domain to build subdomains.

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Is the Reseller Program transparent to resold customers?
The Reseller Program is fully transparent to resold customers. Resellers handle all contact with their customers. Features such as virtual nameservers and customizable Control Panel all each reseller to brand their own product.

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Can I resell the Main Reseller Plan?
Currently, there is no option to resell the reseller program.

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How do I add TELNET access to my Clients Accounts? How to add SSH...
We use SSH to access TELNET. This is a much more secure method. Send a request to our support team. Make sure to include the domain name and username of the client. Make sure you read and understand the statement about SSH in our Knowledgebase.

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Are there any minimum requirements to keep my Reseller Program?
The only requirement to remain a reseller is to have a Reseller plan with us and comply with all reseller policies and procedures.

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What if I do not want to handle the technical support phone calls for the hosting accounts that I resell?
The reseller discount is for resellers that plan on taking their own technical support phone calls. For those that choose not to take technical support phone calls, you might consider our Referral Program.

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Who handles the billing for my hosting accounts?
You provide billing to your customers. We bill you for the accounts, then you turn around and bill your customers whatever price you choose.

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What if my customer's want SSL secure server access?
If your customers need an SSL secure server for their transactions, they will have to purchase their own security certificate unless you wanted to get one of your own and offer to host their secure forms on your domain. They can use our secure server but they will see our company name in the URL of the secure form.

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Can I pay for my account or my customer's accounts by check?
No, as of the fact that our system is fully automatic, resellers must pay by credit card.

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