Terms and Conditions and Policies
Thank you for visiting Zero Web Hosting. We have a responsibility
to protect each of our clients and to provide the best services
available. The following terms and conditions are designed
to ensure these obligations are met. Placing your order confirms
your acceptance of these terms and conditions.
All complaints of abuse, violation and misuse of the Services,
whether described in this Section or otherwise, will be investigated
quickly and acted upon. If you have questions regarding our
policies or would like to report an abuse, please contact
us at email@example.com.
ZeRO Web Hosting Inc. is a provider of website hosting, e-mail
and other online services. At any time, Zero Web Hosting Inc.
reserves the right to suspend refuse or terminate any service
provided at our sole discretion, without notice. Any sub-network
distributive hosting sites and dedicated servers of Zero Web
Hosting Inc. must adhere to all of our policies. Zero Web
Hosting Inc. will not under any circumstances be responsible
for consequential damages.
Acceptable Use Policy:
Zero Web Hosting Inc. shall be the sole authority of what
is and is not a violation of the acceptable use policies.
Zero Web Hosting Inc. reserves the right to terminate an account
at any time and for any reason that causes harm to any Zero
Web Hosting Inc. customer website. Non-enforcement of any
part of the Acceptable Use Policy does not constitute consent.
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All elements of Zero Web Hosting's web site, including words,
images, and photos, are protected by trade dress (including
the look and feel of this site), unfair competition, and other
laws and may not be copied or imitated in whole or in part.
No logo, graphic, sound or image from any Zero Web Hosting's
website may be copied or retransmitted unless expressly permitted
by Zero Web Hosting Inc.
Transmission, storage, or presentation of any information,
data or material in violation of any United States and Canadian
law is prohibited. This includes, but is not limited to: copyrighted
material, material we judge to be threatening or obscene,
or material protected by trade secret and other statute. The
subscriber agrees to indemnify and hold Zero Web Hosting Inc.
harmless from any claims resulting from the use of the service,
which damages the subscriber or any other party.
Prohibited Content and Sites
Adult content and pornography is prohibited on our servers.
Sites with sex related data or pornographic content of any
a kind is prohibited. This includes links to content of this
kind elsewhere. Zero Web Hosting Inc. will be the sole authority
in determining violations of this provision.
Also prohibited are sites that promote any illegal activity
or present content that may be damaging to our servers or
any other server on the Zero Web Hosting Inc. Links to such
materials are prohibited as well. All services provided by
Zero Web Hosting may be used for lawful purposes only. Illegal
activities include, but are not limited to, storing and/or
distributing illegal copies of copyrighted software, warez
sites, violations of copyrights and trademarks, violations
of United States and Canadian laws, selling and/or distributing
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In case of abuse, Zero Web Hosting Inc. reserves the right
to suspend refuse or terminate any service provided at our
sole discretion, without notice. Zero Web Hosting Inc. will
not under any circumstances be responsible for consequential
Abuses include but are not limited to:
• sending spam e-mails - unsolicited advertising to
those with which the customer has no existing business relationship,
posting off-topic advertising in newsgroups
• spoofing - using a return e-mail address which is
not the valid reply address of the sender or sending an e-mail
message which does not contain enough information to enable
the recipient to identify the party who is really sending
• passive spamming - promoting a web site hosted by
Zero Web Hosting Inc. by spamming from some other source
• trolling - posting controversial messages in newsgroups
to generate responses
• mail-bombing - inundating a user with e-mail without
any serious intent to correspond
• generating a higher volume of outgoing mail than a
• cross-posting messages
• posting obscene or inflammatory messages
• threatening other Zero Web Hosting Inc. users
• mail bombing Zero Web Hosting Inc.
• running packet sniffers or port scanners, or spamming.
Spammers will be held responsible for the all cleanup fees.
• System abuses including but not limited to the excessive
use CPU resources, disk space, and e-mail storage space. Hacking
the systems, installing continuously running programs, such
as IRC bots, and reselling CGI scripts are also considered
• Any attempt to undermine or cause harm to a server
or customer is strictly prohibited.
You must be at least 18 years of age to obtain service from
Zero Web Hosting.
The client is responsible for all activity originating from
the account unless proven to be a victim of outside hacking
or address forgery. The client is responsible for securing
their username/password. The client assumes responsibility
for all material on their site that may be put on by a third
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Backups of new/changed data are made nightly and full backups
are made weekly. No guarantees are made of any kind, either
expressed or implied, as to the integrity of these backups.
Backups are made for server restoration purposes only. The
client is responsible for keeping a complete and current copy
of their website files as backup on a remote system (not on
Zero Web Hosting servers). Zero Web Hosting is not responsible
for any lost files, information, or data. Zero Web Hosting
does not guarantee to possess the most current copy of a client's
website. If loss of data occurs due to an error of Zero Web
Hosting Inc., Zero Web Hosting Inc. will attempt to recover
the data at no charge to the client. If data loss occurs due
to negligence of client in securing their account or by an
action of the client, Zero Web Hosting Inc. will attempt to
recover the data from the most recent archive for a fee.
Zero Web Hosting Inc. maintains control and ownership of any
and all IP numbers and addresses that may be assigned to the
client and reserves in its sole discretion the right to change
or remove any and all IP numbers and addresses.
Background Running Programs
We may allow programs to run continually in the background.
These are considered on a case-by-case basis and an extra
charge will be incurred based on system resources used and
operational maintenance needed.
We currently do not allow IRC or IRC bots to be operated on
Right to Damages
Zero Web Hosting Inc. reserves the right to collect damages
from the violating party if any harm is done to Zero Web Hosting
Inc, including our system, servers, connectivity, reputation,
business, service, operations, or equipment, which requires
(software, hardware or man hours) repair or reconfiguration
of any kind.
All sub-domains including, distributive hosting sites and
dedicated servers, must adhere to the above policies. Failure
to follow any term or condition will be grounds for immediate
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Zero Web Hosting is only responsible to the present owner
of the Web hosting space. We verify ownership by credit card
number (if paid for by credit card), name, address, e-mail
address, username, and password. If you give this information
to any other party or give access to your e-mail address on
your account to another party, you risk having your website
and any other information on your account changed and/or deleted.
We are not responsible for any information on your account
should you reveal this information to another party who causes
damage to your account and/or website. If you are a Web designer
and you are not the person paying for the hosting account,
we advise you to receive payment for your work before you
publish it to our servers. Once the website is published to
our servers the account owner has retained ownership of that
CGI Scripts Policy
Each account comes with its own CGI-bin. You are free to use
any CGI scripts you wish, however we reserve the right to
disable any CGI script that effects normal server operation
or service to other Zero Web Hosting customers. For the protection
of all our customers, we also reserve the right to discontinue
service to those customers who continue to run scripts that
effect normal server operation. No chat rooms or similar scripts
Sub Hosting Policy
Sub hosting (hosting more than one web site with a single
Zero Web Hosting user account) is not allowed on Zero Web
We reserve the right to charge additional fees for sites that
exceed our generous traffic limits. Sites that exceed their
traffic limits will be suspended without prior notification
if they do not purchase additional traffic packages.
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Cancellation of Service
In the first 90 days - You may cancel your web hosting
service for a full refund anytime within the first 90 days
of the set-up date. Only authorized persons can cancel an
account. Any additional services not included with the plan,
such as extra bandwidth, overages, disk space, pop accounts,
etc are non-refundable. All refunds are in $US dollars. Monies
are not adjusted due to international currency value fluctuations.
Refunds are issued 30 days from receiving notice of cancellation.
The client is responsible for removing all website files and
e-mails from our servers prior to cancellation. After a cancellation
request, Zero Web Hosting Inc. reserves the right to delete
all website files and e-mails related to the account without
notice. Control center access will be disabled upon cancellation.
After the first 90 days - Client is bound by the
contract term. You are welcome to cancel your service anytime;
however you will not receive a refund it is before the term
of the contract. Upon receiving notice of cancellation, we
will delete all website files and e-mails related to the account
without notice. Control center access will be disabled upon
cancellation. The client is responsible for removing all website
files and e-mails from our servers prior to cancellation.
Cancellation due to policy violation - If an account is terminated
for a policy violation, there will be no refund. Zero Web
Hosting Inc. reserves the right to delete the policy violating
website content without notice.
To cancel, e-mail firstname.lastname@example.org
with "Cancel Service" in the subject field. Include
the domain name of the account.
The use of Zero Web Hosting Inc web services is at the customer's
sole risk. Neither Zero Web Hosting Inc, its employees, affiliates,
third party services, merchant licensors or the like, warrant
that Zero Web Hosting Inc. web hosting service will not be
interrupted or error free. Zero Web Hosting Inc. will make
every good faith effort to ensure that its web servers are
available to users as fast as possible and that there is minimal
interruption of service. In no circumstance will Zero Web
Hosting Inc, its partners, its employees, or its affiliates
be liable for any claims, any action either direct, indirect,
special, incidental, or consequential, or any damages either
punitive or alleged to have resulted, including loss of profits,
from the use of or inability to use Zero Web Hosting Inc.
service, from service interruptions, from customer errors
or problems with their connectivity, from unauthorized access
to Zero Web Hosting Inc servers, from communication failure,
from bandwidth congestion or interruptions, or from acts of
God. Our entire liability to you, if any, and your exclusive
remedy with respect to use of Zero Web Hosting Inc. shall
be to discontinue using our services.
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All services are provided on a pre-payment basis. Zero Web
Hosting accepts credit card payment. All monetary transactions
are in $US dollars.
There are 3 billing cycles: monthly, annually, or biannually
(2 years). All invoices are processed at the beginning of
the month. New billing cycles will begin on the same day of
the month, ending on the first of the following month. Unless
we receive an email to email@example.com,
indicating you would like to terminate your account, you will
be billed automatically at the end of your hosting term to
continue service based on your original payment selection
(i.e. monthly, annually, or biannually).
Zero Web Hosting accepts Visa, MasterCard. No security deposit
or additional processing fee applies. If payment is by credit
card, the client authorizes Zero Web Hosting Inc. to charge
the credit card provided for those charges for Zero Web Hosting
Inc. services to be rendered, any past due balances, and overage
charges, in order to bring the account current. Credit card
payments will be charged automatically on the first day of
the billing cycle. Should any delays occur in credit card
processing on the first day of the client's billing cycle,
Zero Web Hosting may charge the amount due to the provided
card at any time.
Online Billing Statement
The client has access to billing statements online through
their control center.
Clients will receive a notice via e-mail as to when their
billing cycle ends. Unless a special arrangement has been
made, all notifications of billing will occur through email.
Credit Card Failures
Following successful credit card processing, an e-mail will
confirm a successful charge to the account. If the provided
credit card fails authorization, an e-mail will be sent asking
you to update your credit card information. The client will
have ten (10) days from the beginning of their billing cycle
to update their credit card information or free up their credit
line for authorization. Should the credit card keep failing
after 10 days, the account will be suspended. If the billing
issue is not resolved within ten (10) days of suspension,
the account will be cancelled. For new accounts, should the
provided card fail to authorize payment for the initial charge,
the account will not be created.
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Client agrees to defend, indemnify and hold harmless Zero
Web Hosting Inc. against any liabilities arising out of defective
products sold to customers from Zero Web Hosting servers Inc.,
personal injury or property damage caused by products or services
sold or distributed from Zero Web Hosting Inc. servers, any
material that infringes or allegedly infringes on the rights
of a third party available from Zero Web Hosting Inc. servers,
and any material that libels or allegedly libels a third party
available from Zero Web Hosting Inc. servers.
Zero Web Hosting's website properties may contain technical
inaccuracies or typographical errors. Changes to Zero Web
Hosting's website properties may be periodically made. Every
good faith effort will be made to keep the website content
accurate and up to date. Zero Web Hosting reserves the right
to make improvements and/or change our web site at any time
Resellers and their clients are bound by these same policies,
guidelines and disclaimers. By reselling and purchasing our
services, you hereby agree that Zero Web Hosting Inc. shall
not be held liable for any promises or failure of same that
Reseller's extend to their clients, including but not limited
to quality of service, financial obligations, financial losses
or any other claim NOT provided to Reseller in writing by
Zero Web Hosting Inc. It is the legal duty and obligation
of the Reseller to provide these policies and guidelines to
The customer is responsible for all use of the customer's
accounts and confidentiality of passwords, including choosing
safe passwords and ensuring file protections are set correctly.
Zero Web Hosting Inc. will suspend access or change access
to customer's accounts immediately upon notification by customer
that customer's password has been lost, stolen or otherwise
compromised. Zero Web Hosting Inc. Hosting is not liable for
any usage and/or charges prior to Zero Web Hosting Inc. making
the necessary account alteration.
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Non-Transferability of Account
Service is not transferable. Use of Zero Web Hosting Inc.
accounts is expressly limited to the individual or business
whose name appears on the account and dependents of the account
holder living at the same address. A customer may use no more
than one login session per account at any time.
Cooperation with Authorities
Zero Web Hosting Inc. reserves the right to cooperate with
law enforcement and other authorities in investigating claims
of illegal activity including, but not limited to, illegal
transfer or availability of copyrighted material, postings
or e-mail containing threats of violence or other illegal
Zero Web Hosting Inc. Right to Suspend or Cancel
Zero Web Hosting Inc. reserves the right to suspend or cancel
service to a customer at any time and without notice, for
any reason, including, but not limited to, refusal or failure
to pay for services provided or by sole judgment of Zero Web
Hosting Inc. that the customer may be performing activities
harmful to Zero Web Hosting Inc. or its customers, employees,
vendors, business relationships or any other users of Zero
Web Hosting Inc.
Violations of these Acceptable Uses Policies should be referred
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